RERA Complaint Services in Kolkata

Known locally as WBRERA Obhijog (ডব্লিউবিরেরা অভিযোগ). Drafted, verified and registered by West Bengal legal partners — fixed fee from ₹6,999*.

Serving Kolkata and the surrounding belt: Howrah, Salt Lake, New Town, Barasat, Barrackpore, Serampore, Baruipur, Sonarpur, Behala and Dum Dum.

The above charges do not include government fees, stamp duty, or any additional incidental / out-of-pocket expenses incurred at government offices.

RERA Complaint scope & turnaround in Kolkata

Under the Real Estate (Regulation and Development) Act, 2016. Most Kolkata properties fall within KMC (Kolkata Municipal Corporation) limits.

Forum	What it handles	Typical timeline
WBRERA, Kolkata	Delay, refund with interest, false advertising, plan deviation, non-registration	Target 60 days; contested matters longer
West Bengal Real Estate Appellate Tribunal	Appeals against Authority orders	Appeal within 60 days of the order
Consumer Commission (alternative)	Deficiency in service and compensation claims	Varies; often slower than RERA

West Bengal came to RERA late and by court order. WB-HIRA was struck down as unconstitutional on 4 May 2021, and WBRERA rules were notified on 27 July 2021.

How a rera complaint is registered in Kolkata

Confirm the project's RERA registration status and note the registration number.
Establish exactly what you want — possession with interest, refund with interest, or compensation — since this determines the correct forum.
Compute delay interest from the agreed possession date at the rate prescribed by the state rules.
Issue a written notice to the developer recording the default and your demand.
Prepare the complaint in the prescribed form with the fee and file it before the West Bengal Real Estate Regulatory Authority.
Track hearings through the WBRERA portal and attend or be represented on each date.
Where the order is unsatisfactory, appeal to the Appellate Tribunal within 60 days.

Documents required in Kolkata

Builder-buyer agreement or allotment letter
All payment receipts and bank statements evidencing payment
The project's RERA registration number and registration certificate
Advertising material and brochures relied on at the time of booking
Correspondence with the developer on delay or defect
Possession letter or demand letters received, where applicable
Loan sanction and disbursement documents, where a bank funded the purchase

Sub-Registrar Offices in Kolkata

ARA Kolkata IARA Kolkata IIARA Kolkata IIIARA Kolkata IVDSR AliporeDSR SealdahADSR BidhannagarADSR RajarhatADSR BehalaADSR Cossipore Dum DumADSR GariaADSR Sonarpur

Local terms used in Kolkata registration offices

Dan Patra দান পত্র

Gift deed

Mutation মিউটেশন

Updating KMC records to the new owner

Porcha পর্চা

Record of Rights extract

e-Nathikaran ই-নথিকরণ

Second deed-records portal for post-2000 deeds

Nibandhan নিবন্ধন

Registration

What goes wrong — West Bengal and Kolkata specifics

WB-HIRA was struck down — it no longer exists

The Supreme Court declared the West Bengal Housing Industry Regulation Act unconstitutional on 4 May 2021 in Forum for People's Collective Efforts v State of West Bengal, holding it repugnant to the central RERA Act. WBRERA rules followed on 27 July 2021, and complaints pending before HIRA stand transferred to RERA. A large amount of guidance still online treats HIRA as live — it is not.

Projects launched in the HIRA period need careful checking

Projects registered under HIRA between 2018 and 2021 occupy an awkward position. Establishing the registration status under the current WBRERA regime is the necessary first step in any Kolkata complaint.

Choose one forum — RERA, consumer court or NCLT — not all three

The same grievance can often go to RERA, a consumer commission, or the NCLT if the builder is insolvent. Filing in parallel weakens your position and can lead to dismissal. The right forum depends on what you actually want: refund, possession, compensation or interest.

An unregistered project narrows your options

RERA registration is mandatory for most projects above the threshold. If the project was never registered, the Authority can penalise the promoter, but your remedy for delay or refund may be better pursued elsewhere.

Insolvency changes everything

Once a developer enters insolvency, a moratorium under Section 14 of the IBC halts RERA proceedings, and homebuyers must file claims as financial creditors in the resolution process instead. Continuing before RERA at that point achieves nothing.

Delay interest accrues but must be claimed correctly

Interest for delayed possession runs at the rate prescribed under the state rules, typically linked to SBI's highest marginal cost of lending rate plus a margin. Claiming an incorrect rate or period is a common reason awards fall short of expectation.

Assessment moved to carpet area

In line with RERA, residential flats in West Bengal are assessed on carpet area rather than super built-up area. Valuations prepared on the older basis give the wrong duty figure.

Deed records sit on two separate portals

Records are held on wbregistration.gov.in and, for many computer-recorded deeds since 2000, on e-Nathikaran. A blank result on one portal is not proof the deed does not exist — both must be searched before you rely on a clean title.

Thika tenancy and fragmented old-Kolkata title

Parts of central and north Kolkata carry thika tenancy and long, divided title chains from multi-generation family holdings. These need tracing before a gift, since defects pass to the donee unresolved.

RERA Complaint services across Kolkata

Alipore Ballygunge Salt Lake New Town Park Street Southern Avenue Bhowanipore Elgin Road Jodhpur Park Lake Gardens Hindustan Park Camac Street

RERA Complaint FAQs — Kolkata

What is the stamp duty on a gift deed to family in Kolkata?

West Bengal charges 0.5% of market value for a gift among immediate family members, with a 1% registration fee — among the lowest percentage-based family rates in India. A non-family gift attracts 5–7% depending on location and value. Indicative figures compiled July 2026.

Is my flat assessed on carpet area or super built-up area?

Carpet area. West Bengal aligned assessment with RERA, so residential flats are valued on carpet area rather than super built-up. This materially changes the assessed value against older practice, and quotes prepared on the old basis will be wrong.

I cannot find my deed on the WB Registration portal — what now?

Try e-Nathikaran at cs.enathikaran.gov.in, which holds West Bengal's computer-recorded deeds since 2000. Records are split across the two portals, and a blank result on one does not mean the deed is missing. We search both as part of verification.

Which registration office covers my Kolkata property?

Central Kolkata is served by the ARA Kolkata offices I to IV, with DSR Alipore, DSR Sealdah and the ADSR offices at Bidhannagar, Rajarhat, Behala and Garia covering other areas. Jurisdiction follows the property's location.

Do I need KMC mutation after registering a gift deed?

Yes. Registration does not update municipal records. KMC mutation typically takes 30–60 days, and until it completes the donor remains the recorded owner for tax and municipal purposes.